Shipping & Return
How much is delivery?
Depends on the destination and the quantity of your order.
For one helmet, £4.99 to UK, £15.99 for Europe/Canada/Australia/New Zealand.
For USA, please go to usa.sawako.com and place an order.
For any destination not listed at our shop, please get in touch.
How long does delivery take?
The Royal Mail information as a rule of thumb is Europe 3-5 days and Rest Of The World 5-7 days based on the service normally used to send individual items. The bulk parcels vary depending on the company used and we always go for the cheapest option.
Please allow extra time for peak seasons such as Christmas.
How can I track my order?
We will provide you a tracking number when the order is fulfilled. You can track your order's progress on the courier company's website we provide.
What do I do if my order hasn’t arrived?
Sorry to hear that! Please write to us at firstname.lastname@example.org let us assist you.
Please email to let us know you'd like to return your purchase. We will send you returns instructions.
Returned items should be unused and unworn (if applicable) and must be returned in original packaging with any enclosed documentation.
We will issue a full refund on receipt, excluding the original delivery charge. Alternatively, if preferred, we will exchange the item.
I have received a faulty item
We are sorry to hear that!
We have strict quality control in our factory and warehouses (Yes, we go through A LOT of helmets!).
However, if you have any problems with your helmet, please contact us to return the faulty item and we will replace it.
UK Return address
Once you contact us to notify that you are returning or exchanging an item, please send the item to;
c/o Complete Mailings
Unit 5 Bradley Park
High Holborn Road
Codnor Gate Industrial Estate