Q: WHAT IS ‘SAWAKO’?
A: It is the founder’s first name! In Japanese, it means ‘helpful, peaceful child’. She is working hard to live up to the name! Her story can be found here.
Q: ARE THE ANIMAL COVERS REAL?
A: No, we are cruelty-free brand. Our covers are faux-leather or water repellent fabric.
Q: HOW DOES THE SIZING WORK?
A: We have one size: female Medium, (typically 52~58cm) with size adjuster at the back.
Q: WHERE DO YOU MANUFACTURE YOUR PRODUCTS?
A: We work with a manufacturing partner who has produced high quality helmets for us for over a decade. As you will see from our products, all our helmets are hand-finished and we put a lot of love into them (unlike mass-produced helmets out there). We think you are special and so should your helmet be.
Q: WHAT SAFETY STANDARDS DO THEY HAVE?
A: Our bicycle helmets comply with European standard CE EN1078, American CPSC, and Australian/New Zealander AS/NZS 2063.
Our ski/snowboard helmets comply with European safety standard CE EN1077 and American ASTM F2040.
Q: HOW CAN I PRE-ORDER SOLD OUT ITEMS?
A: When you visit an item you would like but it is sold out, you should find a box like the below (sometimes there is a little delay before the box pops up). Please leave your email address in the box and we will inform you as soon as it is back in stock. If it was not working, please drop a line to firstname.lastname@example.org and we will add you on the wait list!
Q: HOW ABOUT YOUR SHIPPING/RETURN POLICY?
A: Please see here.